James provides his clients with a truly personal service, creating an enjoyable experience of designing and creating bespoke jewellery.
Along the journey you will share your ideas, dreams and aspirations with James so he can use his skills, knowledge and enthusiasm to create your perfect piece.
A typical client journey involves...
Once you have contacted James, James will arrange a time to meet with you at your home (for local Hertfordshire clients), at his workshop in Hertfordshire or at a convenient meeting place in London.
Or, you could have your initial consultation over the phone or Skype – James will work with you in a way that suits your lifestyle.
It is helpful for James to have an initial view of your ideas before you meet. This might involve sending in a short description or example images of what you like.
At this stage it is IMPORTANT to confirm the date that you require your bespoke piece for. James will work with you to reach a final design (typically 1-2 weeks) then you relax while your jewellery is made. However, clients must allow four weeks (after the final design is agreed) for production.
If you’re buying for yourself or as a couple, James will take your measurements. If you are buying as a surprise, you could bring an existing piece of the person’s jewellery or talk to James about his tricks for determining a person's ring size! If not, James will work to average sizes which can be altered once the surprise has been revealed.
At your consultation James will explore: design ideas, different metals, stone options and different stone gradings with you – all in line with the amount you’re hoping to spend.
James will draw your design using the latest Computer Aided Design (CAD) technology to create a photo realistic image and a quote for your piece. If there are changes to be made, James will send you a revised image and updated quote.
If you require your piece to match an existing piece of jewellery, or you'd like to check dimensions, James can create a 3D prototype of your design. Whilst this will be in a green resin, it allows clients to try the piece for fit and comfort. James offers this at a small additional charge that is deducted from the final invoice.
Your jewellery will then go into production once a 50% deposit has been paid.